CLEARACCESS IT
Your IT person left. Do you know who's in control now?
ClearAccess IT helps small businesses regain control of Microsoft 365 and Google Workspace after an IT employee, contractor, or provider leaves without a clean handoff. We verify administrative access, clean up access that should no longer exist, document how the environment is configured, and leave the business with a clear recovery path.
Your IT Person Left
An employee or contractor who managed IT left without documenting how anything is set up.
Your Provider Disappeared
An IT contractor or provider stopped responding, and you're not sure what they had access to.
You Changed Providers
You switched IT providers or MSPs and aren't fully sure who still has administrative access.
Nobody Knows Who's In Control
No one currently at the company can confidently say who controls the Microsoft 365 or Google Workspace admin account.
WHY IT MATTERS
When the person who managed your IT is gone, most businesses don't find out what they don't know until it's a problem.
ClearAccess IT helps small businesses regain clarity and control after an IT employee, contractor, or provider leaves without a clean handoff — verifying access, cleaning up what shouldn't still be there, and documenting how everything actually works.
Access left behind by a departed employee or provider is a common and preventable source of risk for small businesses. A single overlooked account can matter long after someone is gone.
PRICING
Priced by how complicated the situation is — not guesswork.
Most IT handoffs fall into one of these three categories. We'll tell you which one applies after a short call.
Fixed Fee: $1,750–$2,250
Straightforward Handoff
For situations where admin access still exists but the environment hasn't been documented or reviewed.
- Admin access already exists
- Environment isn't documented
- Access reviewed and cleaned up
- Recovery plan put in place
Fixed Fee: $3,000–$4,000
More Involved Handoff
For situations where a former provider or admin's access is unclear and needs to be confirmed before anything else.
- Former provider or admin access is unclear
- Ownership needs to be confirmed
- Access cleaned up and documented
- Recovery plan put in place
$500–$750 Diagnostic, then $225/hr
Complex Access Recovery
For situations where effective admin access has been lost and must be recovered through Microsoft or Google directly.
- Effective admin access appears lost
- Requires Microsoft/Google verification
- Diagnostic determines actual scope
- Timeline depends on the platform provider
Microsoft and Google control their own account-verification process for complex recoveries. We manage the process on your behalf, but timelines are outside our control.
Talk Through Your IT Handoff →CORE DELIVERABLES
What's included in an IT Handoff Recovery engagement.
These aren't separate services — they're what happens as part of a single engagement, scoped to your situation.
Verify Administrative Access
Confirm who currently has admin-level access to your Microsoft 365 or Google Workspace environment, including former employees, former providers, and any connected third-party apps.
Clean Up What Shouldn't Be There
Remove or lock down access that should no longer exist, including outdated admin accounts and permissions that shouldn't still be active.
Document the Environment
Create a plain-English record of how your systems are configured, including domain and DNS ownership where relevant, so it isn't only in one person's head.
Establish a Recovery Path
Set up a break-glass recovery procedure and hand back full documentation and control, so the business isn't dependent on one person again.
HOW IT WORKS
A focused engagement, from first call to handoff.
We confirm what's actually going on, fix what needs fixing, and leave you with clear documentation and a recovery plan — not an ongoing contract.
Verify
We confirm who currently has administrative access to your environment, and what state it's actually in.
Clean Up & Document
We remove access that shouldn't be there and document how everything is configured, in plain English.
Hand Back Control
You get a written recovery plan and full documentation, so you're not dependent on one person again.
Not sure who's actually in control of your systems?
Send a quick message — no cost, no obligation. We'll follow up to schedule a time.