SERVICES
A Clear Process for Regaining IT Control.
IT Handoff Recovery is priced by how complicated your situation is. A short call tells you which tier applies — no guessing, no recurring contract.
Fixed Fee: $1,750–$2,250
Straightforward Handoff
For situations where admin access still exists but the environment hasn't been documented or reviewed since the last person who managed it left.
- Admin access already exists
- Environment isn't documented
- Access reviewed and cleaned up
- Recovery plan put in place
Fixed Fee: $3,000–$4,000
More Involved Handoff
For situations where a former provider or admin's access is unclear and needs to be confirmed before anything else can happen.
- Former provider or admin access is unclear
- Ownership needs to be confirmed
- Access cleaned up and documented
- Recovery plan put in place
$500–$750 Diagnostic, then $225/hr
Complex Access Recovery
For situations where effective admin access has been lost and must be recovered through Microsoft or Google directly.
- Effective admin access appears lost
- Requires Microsoft/Google verification
- Diagnostic determines actual scope
- Timeline depends on the platform provider
Microsoft and Google control their own account-verification process for complex recoveries. We manage the process on your behalf, but timelines are outside our control.
Talk Through Your IT Handoff →Pricing provides a clear starting point. Final scope depends on how many systems are involved, how much documentation already exists, and whether admin access needs to be recovered through Microsoft or Google directly. Most engagements are completed within a few business days, depending on complexity and whether Microsoft or Google verification is required. Wondering about access scope, security, or how this fits alongside an existing IT provider? See the FAQ on our contact page.
CORE DELIVERABLES
A closer look at what's included in every engagement.
These aren't separate services — they're what happens as part of a single IT Handoff Recovery engagement, scoped to your situation.
Verify Administrative Access
Confirm who currently has admin-level access to your Microsoft 365 or Google Workspace environment, including former employees, former providers, and any connected third-party apps.
- Global admin and elevated roles
- Former employee and contractor access
- Former provider and MSP access
- Connected third-party app permissions
- Domain and DNS ownership verification
Clean Up What Shouldn't Be There
Remove or lock down access that should no longer exist, including outdated admin accounts and permissions that shouldn't still be active.
- Outdated admin accounts
- Excess permissions
- Shared or orphaned logins
- Inactive user accounts
- Unused third-party app access
Document the Environment
Create a plain-English record of how your systems are configured, including domain and DNS ownership where relevant, so it isn't only in one person's head.
- Admin account inventory
- Domain and DNS records
- Connected apps and integrations
- Billing and ownership contacts
- Written configuration summary
Establish a Recovery Path
Set up a break-glass recovery procedure and hand back full documentation and control, so the business isn't dependent on one person again.
- Break-glass recovery account
- Written recovery procedure
- Access handed back to your team
- Full documentation package
- No dependency on one person
HOW IT WORKS
A focused engagement, from first call to handoff.
We confirm what's actually going on, fix what needs fixing, and leave you with clear documentation and a recovery plan — not an ongoing contract.
Talk It Through
A short call to understand what happened and confirm which pricing tier applies to your situation.
Verify & Clean Up
We confirm who has access, close what shouldn't be there, and document how everything is configured, in plain English.
Hand Back Control
You get a written recovery plan and full documentation, so you're not dependent on one person again.
Not sure which tier fits your situation?
Talk it through with us for 15 minutes — no cost, no obligation. We'll tell you what to expect and roughly what it will cost.